Money Back Guarantee Policy

How do returns work?

For eligible returns, a pre-paid return shipping label will be provided.

In order to receive a full refund, returns must include the product, all original packaging, instructions, and accessories.

All items must be returned and in good, working condition with normal wear and tear.

Please allow up to 10 business days for processing after your return is received.

We can only process returns for products sold on Luminovabeauty.co.

International orders: Those with unpaid customs fees are not eligible for return. International return shipping fees are not covered by Luminovabeauty.co.

If you are unsatisfied with your order – please contact our support and we will do our best to help you!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You must submit refund requests within the guaranteed period for delivery (60 days) has expired.

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.